What’s communication all about?
- Defining
what communication involves
- Having a clear
objective for the communication before we start
the process
- Organisations cannot take decisions – people
do through communication
- Communications ‘The
good and the bad’
- What’s the standard of communication
like within in your organisation?
- Workshop on different aspects of communication
Why does it matter if communications within
the organisation is good?
- Organisations can only develop if its relationships
and communications internally and with its
customers develop
- The effects of poor communication on colleagues
and customers
- Teamwork and communication
- The ‘iceberg of ignorance’
- Identify your communication ‘chain’
People & communication
- Inter-personal skills
- Logic v emotion
- Perception and creating impressions
- Body language
- Ways of communicating
- Paper
- Telephone
- Email
- Verbal
- Written
Managing communications at meetings
- How to get the best out of meetings
- Planning
- Who to invite
- Opening & managing meetings
- Closing meetings
- Meeting evaluations
Making effective presentations
- Prepare a presentation on an organisationally
related topic
- Deliver a 5 minute presentation
- Feedback on presentation
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