Course Title Communication Skills
Duration 1 DAY
Fees

£345 + VAT
  Courses can also be provided very cost effectively in hous
Course Objectives To improve participants understanding of how communication process works and examine ways to enhance our success
Who will benefit?

All those who need to improve their communication skills for success in their job role

Course Content What’s communication all about?
  • Defining what communication involves
  • Having a clear objective for the communication before we start the process
  • Organisations cannot take decisions – people do through communication
  • Communications ‘The good and the bad’
  • What’s the standard of communication like within in your organisation?
  • Workshop on different aspects of communication

Why does it matter if communications within the organisation is good?

  • Organisations can only develop if its relationships and communications internally and with its customers develop
  • The effects of poor communication on colleagues and customers
  • Teamwork and communication
  • The ‘iceberg of ignorance’
  • Identify your communication ‘chain’

People & communication

  • Inter-personal skills
  • Logic v emotion
  • Perception and creating impressions
  • Body language
  • Ways of communicating
    • Paper
    • Telephone
    • Email
    • Verbal
    • Written

Managing communications at meetings

  • How to get the best out of meetings
  • Planning
  • Who to invite
  • Opening & managing meetings
  • Closing meetings
  • Meeting evaluations

Making effective presentations

  • Prepare a presentation on an organisationally related topic
  • Deliver a minute presentation
  • Feedback on presentation