To improve the performance of those involved in progressing orders etc from vendors with a view to providing an excellent service to the internal / external customer.

Develop the communication and persuasion skills of those who are responsible for ensuring timely delivery of supplies

What is expediting all about?

• Establishing a 'vision statement' for the function

Managing your time more effectively

• Working 'upstream' not 'downstream'

Communication and interpersonal skills

• Assertiveness skills mapping
• Communication skills workshop
• Communication with suppliers
• Communications internally and with customers

Why is expediting necessary?

• Brainstorming on this section
• Solving problems identified in the brainstorm session

Lead time and vendor performance and keeping software up-to-date on them

• Use of purchasing order acknowledgement to anticipate and avert problems
• How can we get suppliers to improve their performance and availability of products / services

Measuring performance in the expediting role

• Measuring our vendors performance on delivery etc
• Publishing results
• Continuous improvements of supplier's performance

Prompting mechanisms

• Use of email
• Use of fax
• Use of telephone
• Using computer generated prompts
• Planning - the key to success